Common questions
I didn’t receive my verification code
Codes sent by SMS usually arrive within a minute. Check the number you typed is right and that you have signal, wait for the timer to run down, then tap resend. Codes for email sign-up or a password reset can take a few minutes — check your spam folder too. If a code still doesn’t arrive, contact us with the number or address you are trying to use.
I can’t find a professional near me
Check that your area is set correctly, then try another service. If no one nearby offers what you need, the app widens the search on its own and shows professionals further away. We are adding professionals all the time — if a service you need is missing in your area, tell us.
How do requests and quotes work?
Pick a professional, choose a day and time, and describe the job. They reply with a quote, which you can accept or turn down. Once you accept, they do the job and mark it complete, and you can leave a review. You pay the professional directly — Swift Tasks charges customers nothing. Either of you can cancel before the job starts.
Something went wrong with a job
Start by messaging the professional or customer in the app — most problems are sorted out that way. If that doesn’t work, open the booking and tap Report a problem. It comes to our team with the booking attached, and we reply in the app. Payment is made directly between the two of you, so any refund or redo is agreed between you; we can step in where someone has broken our Terms of Service.
I’m a professional and my profile isn’t showing to customers
New profiles appear only once we have checked your ID and approved you. Changes to your business name, bio, profile photo, or new work photos also wait for our check, and customers see your previous version until then. If your monthly plan couldn’t renew and the grace period has passed, you drop out of search until it renews — top up your points from the Points screen.
I paid for points but my balance hasn’t changed
Points are added once the mobile-money payment is confirmed, which is usually immediate but can take a few minutes. If your wallet was charged and your balance still hasn’t moved, report it from Help & support under points or charges, with the number you paid from.
How do I report someone?
Report it from the booking, or from Help & support, and tell us what happened. Discrimination, harassment, and using someone’s number or address for anything other than the job breach our Terms of Service, and we may restrict the account responsible.
How do I delete my account?
Follow the steps on our account deletion page. Our Privacy Policy explains what is removed and what we are required to keep.
Never share your codes
Swift Tasks will never ask you for a verification code, your password, or your mobile-money PIN — not by phone, not on WhatsApp, and not by email. Anyone asking for them is trying to take your account or your money. Don’t reply, and report it to us.