Privacy policy — Swift Tasks

1. Introduction

This Privacy Policy explains how Swift Tasks (“Swift Tasks”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you use the Swift Tasks mobile application, website, and related services (together, the “Platform”).

It should be read together with our Terms of Service, which also explain the words “Customer”, “Professional”, and “Booking”. By using the Platform you agree to the handling of your information described here. If you do not agree, you must not use the Platform.

2. Information we collect

From everyone

Your mobile phone number. Every account has one.
How you sign in: if you use email, your address and a password (stored only in a scrambled, one-way form); if you use Google or Apple, the name and verified email address they share with us.
Your name, profile photo, and the area you set.
The messages, photos, and files you send in conversations with other users, and the updates about your Bookings that appear there.
Problems you report and your conversations with our support team.
That you accepted our inclusivity commitment, and when.

From Customers

The requests you send: the service, the issues you tick, how urgent it is, your description, the date and time you prefer, and the address or area of the job.
The quotes you receive and whether you accept them, and the reviews you write.

From Professionals

Your business name, bio, services, prices, working hours, base location, and how far you are willing to travel.
Photos of your past work.
Identity verification: photos of the front and back of a government-issued ID and a photo of you holding it. These are used only to verify who you are and are seen only by our review team — never by Customers.
Any trade licences or certificates you upload, and their issue and expiry dates.
The quotes you send, and your points balance and its history.

Collected automatically

Device and app information such as device model, operating system, and app version.
A device notification token, so we can send you push notifications. It is stored against your account and is never shown to other users.
Usage information such as the searches you run and the profiles you view.
Log and diagnostic data, including IP address, crash reports, and time of access.

Location

With your permission, we use your device location to name your area and show Professionals who work near you. You can refuse or withdraw this permission in your device settings and type an area instead — the Platform still works, but distances will be less accurate. Searching for an address sends what you type to our servers, which look it up with Google’s mapping service.

Points and payments

Professionals can buy points with Airtel Money or MTN Mobile Money. The payment is processed by the provider, not by us: we send them the amount and the phone number to charge, and they prompt you on your handset. We never see, receive, or store your wallet PIN or any card details. We keep a record of the transaction: our reference, the provider’s reference, the amount, the phone number used, and whether it succeeded.

Customers pay Professionals directly, so we hold no payment information about Customers.

3. How we use your information

To create, verify, and secure your account.
To verify Professionals and review their profiles and profile changes before Customers see them.
To show Customers Professionals who offer the service they need near them.
To deliver requests, quotes, Bookings, messages, and reviews between Customers and Professionals.
To send service notifications such as verification codes, new requests and quotes, Booking updates, messages, and replies from support.
To run Professionals’ plans and points, take payment for points, and keep an accurate balance.
To detect, investigate, and prevent fraud, abuse, and activity that breaches our Terms.
To answer problems you report, and to understand how the Platform is used so we can improve it.
To comply with our legal obligations in Zambia.

We do not sell your personal information, and we do not use your conversations with other users for advertising.

4. What other users can see

A Professional’s public profile

Anyone using the Platform or this website can see a Professional’s name or business name, profile photo, bio, services, prices, hours, general area, sample-work photos, “Certified” badge, rating, and reviews — including the name and photo of the Customer who wrote each review. Profile and sample-work photos may be reachable by anyone holding the image link.

Identity documents, the photo holding your ID, and certificate files are never shown to Customers.

Between a Customer and a Professional

When a Customer sends a request, the Professional receives the Customer’s name and photo, the details of the job, and its address or area, and may receive the Customer’s phone number so they can reach them about it. The two can then message each other in the app.

If you go on to talk by phone, SMS, or another app, that happens outside Swift Tasks: we cannot see it and hold no record of it. Our Terms forbid using contact details or an address obtained through the Platform for anything other than the job they were shared for — tell us if someone misuses yours and we may restrict their account.

5. Sharing your information

We share personal information only in these situations:

With other users, as described above, so that jobs can be arranged and done.
With service providers who help us run the Platform — hosting and file storage, Google Firebase for phone-number verification and push notifications, Google and Apple for sign-in, Google Maps for address search, and email delivery — under agreements that limit them to acting on our instructions.
With mobile-money providers, being Airtel and MTN, who receive the phone number and amount needed to take a payment for points and report back whether it succeeded. Only the provider you choose for a payment receives anything.
For legal reasons, where we are required to disclose information by law, by a court, or by a competent authority, or where disclosure is necessary to protect the rights or safety of our users.
In a business transfer, if Swift Tasks is involved in a merger, acquisition, or sale of assets, in which case we will notify you before your information becomes subject to a different policy.

6. Storage, transfers & retention

Your information is stored on servers operated by us and our providers, which may be located outside Zambia. Where information is transferred abroad, we take steps to ensure it remains protected to a standard consistent with Zambian data protection law.

We keep personal information for as long as your account is open. When your account is deleted we remove or anonymise your profile, but we may keep limited records of Bookings, reviews, points and payment history, identity checks, reports of abuse, and anything we are required to keep by law, for as long as necessary for those purposes. Delete your account explains what is removed and what is kept.

7. Security

We use technical and organisational measures — including encryption in transit, access controls, and restricting identity documents to our review team — to protect your information. No system is completely secure, so we cannot guarantee absolute security.

Never share a verification code, your password, or your mobile-money PIN with anyone, including someone claiming to be from Swift Tasks. We will never ask you for them.

8. Your rights

Subject to the Data Protection Act of Zambia, you have the right to:

Access the personal information we hold about you.
Ask us to correct information that is inaccurate or incomplete.
Ask us to delete your account and personal information.
Object to or ask us to restrict certain uses of your information.
Withdraw a consent you have given, such as location or notification permissions, at any time.

You can change most of your details in the app, or contact us using the details below. We may need to verify your identity before acting on a request.

9. Young people

The Platform is for adults. You must be at least 18 years old to create an account or use Swift Tasks, and our Terms of Service say the same. We do not knowingly collect personal information from anyone under 18. If we learn that an account belongs to someone under 18, we will close it and delete the information held on it.

If you are a parent or guardian and believe someone under 18 has given us their information, contact us using the details below and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date above and, where the change is significant, give notice in the app before it takes effect.

11. Contact us

For questions about this policy, or to make a request about your personal information, contact us through Help & support in the app or at support@swift-tasks.com. If you are not satisfied with our response, you may lodge a complaint with the Data Protection Commissioner in Zambia.