You can delete your Swift Tasks account, and the personal information held on it, at any time — you don’t need to ask us. This works the same way for Customer and Professional accounts.
Deleting from the app
- Open Swift Tasks and go to your profile.
- Scroll to the bottom and tap Delete account.
- Tap Delete my account to confirm. The account is deleted straight away and you are signed out.
If you can’t use the app
If you have lost your phone or can no longer sign in, email support@swift-tasks.com from the address linked to your account, or include the mobile phone number you registered with, and ask us to delete it.
We may need to confirm the account is yours before we act, and we will complete the request within 30 days.
What is deleted
- Your profile — name, photo, area, and the email address or Google or Apple sign-in linked to it.
- Your phone number, which is erased so it can be used to register again later.
- For Professionals, your public profile, which is taken off Swift Tasks, along with your sample-work photos, certificates, and identity documents.
- Your notifications, and your saved device tokens, so no further push notifications are sent.
Any request, quote, or Booking still open is cancelled, and the other person is told so that nobody is left waiting for a job that will not happen. Any unused points balance is forfeited.
What is kept, and why
A record of completed Bookings, the reviews left on them, a Professional’s points and payment history, and any reports of abuse are retained. These are not only yours: the other person on a Booking is entitled to their own history, mobile-money payments have to reconcile, and some records we are required to keep by law. They are kept for no longer than necessary for those purposes, and the account they point at no longer identifies you.
Questions
Our Privacy Policy explains in full what we collect and how long we keep it. If you are not satisfied with how we handle a request, you may lodge a complaint with the Data Protection Commissioner in Zambia.